This article proposes a design space for designers and researchers working on the challenge of building people's capability to navigate complex systems, like the legal one. This capability is necessary for people whose rights, quality of life, and wellbeing necessitate them navigating bureaucratic systems. This design space aims to empower people to understand the system they are operating in, diagnose what paths are open to them, choose among the available paths, and then navigate the chosen path to resolution. We developed this design spaceincluding patterns, strategies, and framesthrough a series of exploratory design workshops, a cross-disciplinary literature review, and refinement with designers working in the domains of legal, health care, finance, insurance, and government services.

中文翻译：

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法律和系统能力的设计空间：复杂系统中的自助接口

本文为设计人员和研究人员提供了一个设计空间，他们致力于培养人们驾驭复杂系统（如法律系统）的能力。这种能力对于那些权利、生活质量和福祉要求他们在官僚系统中导航的人来说是必要的。这个设计空间旨在使人们能够理解他们正在运行的系统，诊断对他们开放的路径，在可用路径中进行选择，然后导航选择的解决路径。我们通过一系列探索性设计研讨会、跨学科文献回顾以及与在法律、医疗保健、金融、保险和政府服务领域工作的设计师一起改进，开发了这个设计空间，包括模式、策略和框架。