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Employers’ Perspectives on Workplace Communication Skills: The Meaning of Communication Skills
Business and Professional Communication Quarterly Pub Date : 2019-05-31 , DOI: 10.1177/2329490619851119
Tina A. Coffelt 1 , Dale Grauman 1 , Frances L. M. Smith 2
Affiliation  

Employers provide their interpretation of the meaning of communication skills in this qualitative study of 22 managers. Employers understand written communication to be types of documents, a way to write, and a mode of communication. Oral communication skills mean a style of interacting, presenting, and conducting meetings. Visual communication skills were understood to be data visualization or nonverbal communication. Electronic communication was interpreted as email. The findings contribute to closing-the-gap research by highlighting areas where meaning converges for employers and instructors. Faculty members in communication disciplines can incorporate these findings into their course design and learning outcome discussions.

中文翻译:

雇主对职场沟通技巧的看法:沟通技巧的意义

在这项对 22 名经理的定性研究中,雇主提供了他们对沟通技巧含义的解释。雇主将书面沟通理解为文件的类型、书写方式和沟通方式。口头沟通技巧意味着一种互动、展示和召开会议的方式。视觉交流技能被理解为数据可视化或非语言交流。电子通信被解释为电子邮件。这些发现通过突出雇主和教师的意义趋同的领域,有助于缩小差距研究。传播学科的教职员工可以将这些发现纳入他们的课程设计和学习成果讨论中。
更新日期:2019-05-31
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