We argue that language awareness and discourse analytical skills should be part of business communication curricula. To this end, we propose a three-step analytical model drawing on organizational and critical discourse studies, and approaches from systemic-functional linguistics, to explore agency and action in business communication. Focusing on language and discourse helps students to analyze texts more systematically, researchers to gain deeper insights into organizational discourse, and practitioners to reflect on communication processes and produce texts with more impact. We view discourse as central to organizational processes and render a specific approach accessible and easy to integrate into business communication curricula.

中文翻译：

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社会行动者“去”：探索商业话语和交流中的代理的分析工具包

我们认为语言意识和话语分析技能应该成为商务沟通课程的一部分。为此，我们提出了一个基于组织和批判性话语研究以及系统功能语言学方法的三步分析模型，以探索商务交流中的代理和行动。专注于语言和话语有助于学生更系统地分析文本，研究人员更深入地了解组织话语，以及从业者反思沟通过程并产生更具影响力的文本。我们将话语视为组织流程的核心，并提供一种可访问且易于集成到商务沟通课程中的特定方法。