Thematic analysis of interviews with 22 managers highlight their perspectives on exemplary and unacceptable workplace communication skills. Exemplary skills were perceived to be relatability, documentation, and audience awareness/adaptation, while unacceptable skills were verbal aggression, deception, and defensive communication behaviors. The findings contribute to closing-the-gap research by identifying highly notable skills—both positive and negative—on typical lists of business and professional communication skills. This study also enriches anticipatory socialization scholarship by its application to vocational preparation. Business and professional communication instructors can use the findings here when deciding what topics to emphasize in a course.

中文翻译：

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示例性和不可接受的工作场所沟通技巧

对 22 位经理的访谈主题分析突出了他们对模范和不可接受的工作场所沟通技巧的看法。典型的技能被认为是相关性、记录和观众意识/适应，而不能接受的技能是言语攻击、欺骗和防御性沟通行为。通过在典型的商业和专业沟通技巧列表中确定非常显着的技能（正面和负面），这些发现有助于缩小差距研究。本研究还通过将其应用于职业准备来丰富预期社会化奖学金。商业和专业交流讲师可以在决定课程中强调哪些主题时使用这里的调查结果。