ABSTRACT

This paper investigates the relationship between transformational leadership and job satisfaction of hotel employees working on non-luxury hotels (3/4 star hotels) in Athens, Greece. Although literature suggests that types of leadership affect job satisfaction on hotels, their effects on non-luxurious city hotels are not researched. This research aims to respond to this need, providing data on the influence of types of leadership on job satisfaction in non-luxurious city hotels. The research used a questionnaire that measured the job satisfaction of participants through the Job Satisfaction Survey questionnaire which relies on several dimensions. The analysis demonstrated an overall satisfaction of the participants regarding their workplace and working conditions. Contrary to the luxurious hotels where transformational leadership is clearly perceived by employees, the research results indicated that employees recognize managers’ striving for effective co-operation within the company. This paper will examine the contribution of types of Leadership to Job Satisfaction, shaping the prospects for improving the efficiency and effectiveness of employees in the Tourism Sector. The results of the study confirmed previous findings, according to which certain types of Leadership are positively correlated with Job Satisfaction. This knowledge can greatly improve the management of human resources in the hotel sector.

摘要

本文调查了在希腊雅典非豪华酒店（3/4 星级酒店）工作的酒店员工的变革型领导与工作满意度之间的关系。尽管文献表明领导类型会影响酒店的工作满意度，但尚未研究它们对非豪华城市酒店的影响。本研究旨在响应这一需求，提供有关领导类型对非豪华城市酒店工作满意度影响的数据。该研究使用了一份问卷，通过工作满意度调查问卷来衡量参与者的工作满意度，该问卷依赖于几个维度。分析表明参与者对他们的工作场所和工作条件总体满意。与员工清楚地认识到变革型领导力的豪华酒店相反，研究结果表明，员工认可经理们在公司内部争取有效合作的努力。本文将研究领导类型对工作满意度的贡献，塑造提高旅游部门员工效率和效力的前景。研究结果证实了先前的发现，根据这些发现，某些类型的领导力与工作满意度呈正相关。这些知识可以极大地改善酒店部门的人力资源管理。本文将研究领导类型对工作满意度的贡献，塑造提高旅游部门员工效率和效力的前景。研究结果证实了先前的发现，根据这些发现，某些类型的领导力与工作满意度呈正相关。这些知识可以极大地改善酒店部门的人力资源管理。本文将研究领导类型对工作满意度的贡献，塑造提高旅游部门员工效率和效力的前景。研究结果证实了先前的发现，根据这些发现，某些类型的领导力与工作满意度呈正相关。这些知识可以极大地改善酒店部门的人力资源管理。