ABSTRACT

Although managers in South Korea’s casino industry have continued to consciously adopt leadership styles, the literature on how authentic leadership has impacted the industry remains scarce. Therefore, the purpose of our study was to investigate the relationships between authentic leadership, employees’ self-efficacy, and turnover intention at casinos, as well as whether employees’ gender and age moderate the relationship between authentic leadership and their self-efficacy. After data were collected from casino employees in South Korea, 281 usable surveys were processed using structural analysis. Among the results, not only did authentic leadership and employees’ self-efficacy positively relate to each other, but customer satisfaction significantly influenced turnover intention as well. Moreover, employees’ gender and age indeed moderated the relationship between their self-efficacy and authentic leadership. This study discusses the several implications of its findings for researchers and practitioners.

摘要

尽管韩国赌场业的管理者继续有意识地采用领导风格，但关于真正的领导如何影响该行业的文献仍然很少。因此，我们研究的目的是调查真实领导、员工自我效能和赌场离职意愿之间的关系，以及员工的性别和年龄是否调节真实领导与自我效能之间的关系。从韩国赌场员工那里收集数据后，使用结构分析处理了 281 份可用的调查。在结果中，不仅真实的领导力和员工的自我效能感正相关，而且客户满意度也显着影响离职意愿。而且，员工的性别和年龄确实调节了他们的自我效能感和真正的领导力之间的关系。本研究讨论了其研究结果对研究人员和从业者的若干影响。