ABSTRACT

There has been little focus on decision making in child protective services, particular as it relates to the implementation of alternative response (AR). Focus groups were held in urban, suburban, and rural counties where participants explored how organizational culture influenced decisions made for families when implementing a new statewide policy. The results suggest that decisions are not family focused but are mandate driven. Further, there was a lack of support at both the supervisory and administrative levels which resulted in moral distress and apathy. Suggestions for taking an organizational change approach that gives voice to the caseworker are offered.

摘要

很少有人关注儿童保护服务的决策，特别是因为它与替代反应 (AR) 的实施有关。焦点小组在城市、郊区和农村县举行，参与者探讨了组织文化如何影响在实施新的全州政策时为家庭做出的决定。结果表明，决策不是以家庭为中心，而是由任务驱动。此外，在监督和行政层面都缺乏支持，导致道德上的痛苦和冷漠。提出了采取组织变革方法，让个案工作者发表意见的建议。