Abstract

This study seeks to investigate the association of emotional labour with emotional exhaustion among employees. This study focuses on the moderating role of cultural intelligence between emotional labour and emotional exhaustion. The proposed model has been tested through quantitative method approach in light of Conservation of Resources Theory (COR). The data collected from 520 employees from hotel sector under multistage sampling technique has been analysed. The gathered data will be examined through statistical techniques, are estimated to prove the proposed relationships. The study will be beneficial for industry practitioners, managers and leaders who can take advantage from the study and make strategies to minimise the negative effects of emotional labour in their respective organisations.

摘要

本研究旨在调查员工之间情绪劳动与情绪疲惫之间的关系。这项研究的重点是文化智力在情绪劳动和情绪疲惫之间的调节作用。根据资源保护理论（COR），通过定量方法对模型进行了测试。分析了采用多阶段抽样技术从酒店部门的520名员工收集的数据。收集的数据将通过统计技术进行检查，并进行估计以证明建议的关系。这项研究对行业从业者，管理人员和领导者都是有益的，他们可以从研究中受益并制定策略以最大程度地减少各自组织中情感劳动的负面影响。