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Deep Diving into Service Design Problems: Visualizing the Iceberg Model of Design Problems through a Literature Review on the Relation and Role of Service Design with Wicked Problems
The Design Journal Pub Date : 2020-11-02 , DOI: 10.1080/14606925.2020.1838696
Mari Suoheimo 1 , Rosana Vasques 2 , Piia Rytilahti 1
Affiliation  

Abstract

This article examines and discusses the connection and the role of service design in the wicked problem field. Many management theorists divide problems into three categories, simple, complex and wicked. The latter is the most difficult and requires specific methods and tools. Systematic literature review was performed to see what the relation and role of service design are in wicked problems. A summarized list of the findings was made to uncover it. In conclusion, the paper presents an ‘Iceberg Model of Design Problems’ so that service designers can use proper tools designed for each category and so as not to treat wicked problems too simplistically.



中文翻译:

深入研究服务设计问题:通过对服务设计与邪恶问题之间的关系和作用的文献综述,可视化设计问题的冰山模型

摘要

本文研究并讨论了服务设计在邪恶问题领域中的联系和作用。许多管理理论家将问题分为简单,复杂和邪恶三类。后者是最困难的,需要特定的方法和工具。进行了系统的文献综述,以了解服务设计在邪恶问题中的关系和作用。总结发现的清单以发现它。总之,本文提出了一个“设计问题的冰山模型”,以便服务设计者可以使用针对每个类别设计的适当工具,以免过于简单地对待邪恶的问题。

更新日期:2020-11-02
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