Studies have long noted challenges of diversity in the workplace. Growing evidence suggests that both the aging population and the workforce needed for health and social care will be more diverse than in previous decades. The confluence of older person and care worker diversity can result in suboptimal care. Drawing on 44 interviews, observations of 62 meetings, and a five-year immersion, this organizational ethnography examines the impact of social diversity at a large, urban, multi-level, residential care organization for older persons. The impact of diversity is delineated on three levels such as among care workers, between care workers and residents, and in terms of personal and organizational responsibility for diversity work. Strengths of diversity are mainly with regard to connectivity between care workers and residents. Diversity challenges include implications for care processes, care workers’ identities, and organizational health.

长期以来，研究已经注意到工作场所多样性的挑战。越来越多的证据表明，人口老龄化以及卫生和社会护理所需的劳动力将比过去几十年更加多样化。老年人与护理人员多样性的融合可能导致护理效果欠佳。该组织人种志以44次访谈，对62次会议的观察以及为期5年的沉浸感为基础，研究了社会多样性对大型，城市，多层，住宅养老组织对老年人的影响。多样性的影响分为三个层次，例如护理人员之间，护理人员与居民之间，以及个人和组织对多样化工作的责任。多样性的优势主要在于护理人员和居民之间的联系。