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I-It, I-Thou, I-Robot: The Perceived Humanness of AI in Human-Machine Communication
Communication Studies Pub Date : 2020-04-26 , DOI: 10.1080/10510974.2020.1749683
David Westerman 1 , Autumn P. Edwards 2 , Chad Edwards 2 , Zhenyang Luo 1 , Patric R. Spence 3
Affiliation  

ABSTRACT As artificial intelligence (AI) technologies become more common and capable interaction partners (human-machine communication; HMC), understanding how people perceive and interact with them becomes increasingly important to study. This essay argues that one important avenue for this study is the application of relevant interpersonal and computer-mediated communication (CMC) theories. The paper suggests that these theories are relevant because the Computers as Social Actors (CASA) approach has shown that people tend to respond to technologies as they do to other people. It summarizes some theories that may be especially useful for future study in this field. Finally, a case is made that the study of AI and HMC may also be important for greater understanding of the human-human communication process as well.

中文翻译:

我-它,我-你,我-机器人:人机通信中人工智能的人性感知

摘要 随着人工智能 (AI) 技术变得越来越普遍和强大的交互伙伴(人机通信;HMC),了解人们如何感知并与他们交互变得越来越重要。本文认为,本研究的一个重要途径是应用相关的人际和计算机中介传播 (CMC) 理论。该论文表明,这些理论是相关的,因为计算机作为社会参与者 (CASA) 方法表明,人们倾向于像对待其他人一样对技术做出反应。它总结了一些可能对未来该领域的研究特别有用的理论。最后,提出了一个案例,即对 AI 和 HMC 的研究对于更好地理解人与人的交流过程也很重要。
更新日期:2020-04-26
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