This study examined the effect of student academic entitlement (AE) on student satisfaction. A mediation model was proposed in which AE affects student observation of instructor nonverbal immediacy (NVI), which affects instructor credibility, which in turn affects student satisfaction. Participants were 483 undergraduate students who completed an online survey. Structural equation modeling was used to test the hypothesized model and results indicated that: (1) one subfactor of AE (i.e., demanding attitudes) had significant negative effects on student satisfaction indirectly, and such effects were mediated through instructor NVI and credibility; (2) NVI had a significant positive influence on instructor credibility, which affected student satisfaction; and (3) neither AE nor NVI directly affected student satisfaction. Finding implications and future research directions are discussed.

中文翻译：

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预测学生满意度：学术权利和非语言直接性的作用

这项研究检查了学生学术资格（AE）对学生满意度的影响。提出了一种调解模型，其中AE影响学生对教师非言语直接性（NVI）的观察，从而影响教师的信誉，进而影响学生的满意度。参加者是完成在线调查的483名本科生。通过结构方程模型对假设模型进行检验，结果表明：（1）不良事件的一个亚因素（即要求态度）间接地对学生满意度产生了显着的负面影响，这种影响是通过教师的NVI和信誉来调节的；（2）NVI对教师的信誉产生了显着的积极影响，影响了学生的满意度；（3）AE和NVI都不会直接影响学生的满意度。