Abstract

As the need for employees with technology skills and other expertise has increased within the contemporary academic library environment, so too has the need for employees with “soft skills.” Soft skills refer to personal, learnable attributes, such as emotional intelligence, communication aptitude, persuasion facility, storytelling ability, collegiality, and even woo. While academic libraries are ever-changing, it is critical to bear in mind the importance of the human component. This article considers the need for soft skills within the contemporary academic library environment. It will draw upon successful instances of soft skills development from outside the academic library environment to synthesize new ways of enhancing library employees’ soft skills.

摘要

随着当代大学图书馆环境对具有技术技能和其他专业知识的员工的需求增加，对具有“软技能”的员工的需求也随之增加。软技能指的是个人的，可学习的属性，例如情商，沟通才能，说服力，讲故事的能力，同事能力，甚至求爱。尽管大学图书馆在不断变化，但牢记人为因素的重要性至关重要。本文考虑了当代大学图书馆环境中对软技能的需求。它将借鉴学术图书馆环境之外成功开发软技能的实例，以综合增强图书馆员工软技能的新方法。