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“The internet is not pleased”: twitter and the 2017 Equifax data breach
The Communication Review Pub Date : 2019-07-03 , DOI: 10.1080/10714421.2019.1651595
Alison N. Novak 1 , M. Olguta Vilceanu 1
Affiliation  

ABSTRACT The 2017 Equifax data breach left 144.5 million users digitally vulnerable to identity theft and future hacks. The organization’s failure to provide ongoing communication and information regarding the attack, motivated users to form crisis communities within the Twitter platform. This study examines the discourses present within the platform as users discussed the data breach. Digital crisis communities provide researchers opportunities to study how public users respond and react to a digital threat, particularly one that impacts online security and privacy. Through a qualitative analysis of tweets from the 3 weeks after the breach was announced, three discourses emerged that represented user frustrations and reactions to the security violation. These include breaking news, anger and outrage, and blame attribution. The findings of this study are relevant for those studying crisis communication, the Twitter platform, and online communities.

中文翻译:

“互联网不高兴”:推特和 2017 年 Equifax 数据泄露

摘要 2017 年 Equifax 数据泄露使 1.445 亿用户在数字上容易受到身份盗用和未来黑客攻击。该组织未能提供有关攻击的持续沟通和信息,促使用户在 Twitter 平台内形成危机社区。当用户讨论数据泄露时,这项研究检查了平台中存在的话语。数字危机社区为研究人员提供了研究公共用户如何应对数字威胁的机会,尤其是影响在线安全和隐私的威胁。通过对漏洞公布后 3 周的推文进行定性分析,出现了三种话语,代表用户对安全违规的不满和反应。其中包括突发新闻、愤怒和愤慨,以及责备。
更新日期:2019-07-03
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