ABSTRACT This paper analyses the unique case of Kosovo alongside the broad context of the European Higher Education Area (EHEA) development. Kosovo started implementing the Bologna Process in 2001, although to date, it has not been formally admitted as a member. This paper provides evidence on the impact of the Bologna-influenced reforms on developing quality assurance and enhancement in Kosovo’s higher education during 2001–2019. The study opted for a qualitative method design combining content analysis and semi-structured interviews to investigate both the normative and operational aspects of institutional learning and change that followed these reforms. The study builds on other Bologna-related studies, demonstrating that higher education institutions have placed accountability at the forefront of their ambitions. Findings recommend that a balance between quality control and improvement is imperative towards developing a quality culture. Therefore, there is a need to redistribute quality assessment ‘power’ equally among all stakeholders in higher education.

中文翻译：

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追求质量保证和提高：博洛尼亚进程对科索沃高等教育的影响

摘要本文分析了科索沃的独特情况以及欧洲高等教育区（EHEA）发展的广阔背景。科索沃于2001年开始实施博洛尼亚进程，尽管迄今为止，尚未正式承认它为成员。本文提供了证据，证明在2001年至2019年期间，受博洛尼亚影响的改革对科索沃高等教育发展质量保证和加强教育的影响。这项研究选择了一种定性方法设计，将内容分析和半结构化访谈相结合，以调查制度学习和这些改革之后的变革的规范性和操作性方面。该研究以博洛尼亚其他相关研究为基础，表明高等教育机构将问责制置于其雄心勃勃的前列。研究结果建议在质量控制和改进之间取得平衡对于发展质量文化至关重要。因此，有必要在高等教育的所有利益相关者之间平均分配质量评估的“权力”。