ABSTRACT Governments across the world have been developing and adopting new digital technologies for about a half of a century to support policy making and service delivery processes. Yet, until recently minimal critical attention has been given to this phenomenon and how it is transforming government. This paper reviews recent research on new and emerging technologies and the associated transformations they have for government policy and service delivery and the consequences for citizens and service users. The paper focuses on three key uses of digital technologies: automation, apps and advice. With the use of these examples, the paper demonstrates that visions of digital government of greater efficiency, improved quality of service delivery and open and accountable government are often not achieved. The paper concludes by acknowledging the ongoing importance of digital technologies in government, but also a need for a critical awareness of the power context of the adoption of technologies, of how policy and administrative principles may be undermined, and how populations may be increasingly segmented, fragmented and controlled.

中文翻译：

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算法，应用程序和建议的研究：数字社会政策和服务交付

摘要大约半个世纪以来，世界各国政府一直在开发和采用新的数字技术，以支持政策制定和服务提供流程。但是，直到最近，对这种现象及其如何改变政府的关注都很少。本文回顾了有关新兴技术的最新研究及其对政府政策和服务提供的相关转变以及对公民和服务使用者的影响。本文重点介绍了数字技术的三个主要用途：自动化，应用程序和建议。通过使用这些示例，本文证明了通常无法实现数字政府关于提高效率，改善服务交付质量以及开放和负责任的政府的愿景。