This article evaluates differences in the effects of citizen expectations and satisfaction in relation to city and prefectural government service performance as bases for detecting effects in the vertical relationships of subnational governments. The results show that the expectations of prefectural governments have a higher impact on satisfaction than the expectations of cities. They indicate that increasing the expectations and related action of prefectural governments would be an effective way of improving citizen satisfaction with the service performance of local governments.

中文翻译：

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市民对服务绩效的期望和满意度：日本地方政府的教训

本文评估了市民对城市和县政府服务绩效的期望和满意度影响的差异，以此作为检测地方政府纵向关系影响的基础。结果表明，县政府的期望对满意度的影响要大于城市的期望。他们表明，提高县政府的期望和相关行动将是提高公民对地方政府服务绩效的满意度的有效途径。