ABSTRACT

The purpose of this paper is to reframe child forensic interviewing in terms of emotional labor. Child forensic interviewing practice illustrates a public service function that demands emotional labor yet fails to empower its workers with skills to preserve their personal wellbeing. Under an ethic of care, public servants are not the means to organizational ends. Failing to articulate emotional labor demands fosters occupational stress and burnout. While many studies examine negative psychological outcomes from public service work, few examine the impact on children’s services workers, and even fewer explore emotional labor as a mechanism through which negative outcomes arise.

摘要

本文的目的是从情绪劳动的角度重新构建儿童法医访谈。儿童法医面谈实践说明了一种公共服务功能，它需要情感劳动，但未能赋予其员工维护个人福祉的技能。在关怀伦理下，公务员不是实现组织目标的手段。无法表达情感劳动需求会导致职业压力和倦怠。虽然许多研究调查了公共服务工作的负面心理结果，但很少研究对儿童服务工作者的影响，甚至更少探索情绪劳动作为产生负面结果的机制。