The COVID-19 pandemic has had an enormous and unprecedented effect on higher education Perhaps most notably, the virus catalysed a speedy movement to online delivery in response to the range of mandatory physical restrictions to campuses and classrooms around the world To that end, this article discusses the online self-access student support options that were implemented at a mid-size public Australian university during March and April 2020 Drawing upon reflections from three student support leaders at the institution, it explores the rapid development and deployment of three new initiatives: self-access resources and videos for preparing to learn online, videoconference appointment options with learning advisers and librarians, and peer-to-peer virtual guides to online learning It also comments on the implications of these programs for future practice, including the personally observed criticality of student feedback on accessible short video guides, flexible online individual support options and avenues for connecting with peers for technical support Through this exploration and reflection, this article contributes to the new emerging body of literature on student support during the outbreak of COVID-19

中文翻译：

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冠状病毒大流行期间的在线自助学习支持：澳大利亚大学案例研究

COVID-19大流行对高等教育产生了前所未有的巨大影响。也许最值得注意的是，该病毒催生了向在线交付的迅速发展，以应对世界各地校园和教室的一系列强制性身体限制。为此，本文讨论了2020年3月至2020年4月在澳大利亚一所中等规模的公立大学实施的在线自助式学生支持选项，并根据该机构三名学生支持负责人的反映，探讨了三项新计划的快速发展和部署：自我访问资源和视频以准备在线学习，可以与学习顾问和图书馆员进行视频会议约会选择，在线学习和点对点虚拟指南它还评论了这些计划对未来实践的影响，包括个人观察到的学生对可访问的简短视频指南的反馈的重要性，灵活的在线个人支持选项以及与同龄人建立联系的途径技术支持通过这种探索和反思，本文为COVID-19爆发期间有关学生支持的新兴文献体系做出了贡献