This article presents two flexible operational process models (OPM) that could serve as guidelines for a self-access language centre (SALC) in the provision of advising services and workshops not only at difficult times such as the one caused by COVID-19, but also on a regular basis The aim of the models is to provide a vision to plan, monitor, evaluate and improve the processes involved in the provision of the above mentioned services which have been described by a number of authors as approaches to fostering autonomy in language learners Tassinari (2010) sees these two approaches at SALCs as a way to offer support and guidance for learners on their path towards autonomy The OPMs presented in this paper include a reconsideration of the relationships between the implementation of a quality management system (QMS) offered by the International Organization for Standardization (IOS) and the processes involved in the planning, monitoring and eventually evaluating the steps involved in the enhancement of learner autonomy and language learner competence in a SALC Keeping in mind that if a SALC opts to implement a quality approach in the provision of their services, it will require a fundamental transformation in its managerial strategies, not only to obtain a quality award, but also if they choose to improve their management processes related to the provision of its services as well

中文翻译：

---

COVID-19，教育系统的突破：在自助式语言中心保持语言学习者自主性的发展

本文介绍了两种灵活的操作流程模型（OPM），它们可以作为自助访问语言中心（SALC）的准则，不仅可以在困难时期（例如由COVID-19引起的困难时期）提供咨询服务和研讨会，也是定期的模型的目的是为规划，监控，评估和改进上述服务的提供过程，许多作者将其描述为在语言学习者中促进自主的方法Tassinari（2010）将SALC的这两种方法视为提供支持和指导的方法学习者走向自主之路本文介绍的OPM包括重新考虑国际标准化组织（IOS）提供的质量管理体系（QMS）的实施与计划，监视以及最终涉及的过程之间的关系评估SALC中增强学习者自主性和语言学习者能力的步骤，请记住，如果SALC选择在提供服务时采用质量方法，它不仅需要获得质量奖，而且还需要选择改善与提供服务有关的管理流程，还需要对其管理策略进行根本性的转变。