The COVID-19 pandemic of 2020 has influenced many aspects of tertiary educational institutions in Japan Many Self-Access Learning Centers (SALCs) at universities are also required to change their operation and support systems This paper introduces how the SALC at Ritsumeikan Asia Pacific University (APU) has supported students during the COVID-19 pandemic and discusses successful points and limitations of the online support system, which is characterized as emergency remote support (ERS) The research analyzes survey and interview data collected from five Japanese peer advisors (PAs) who work at the SALC We find that ERS at the SALC can sufficiently provide students with individual support in learning and practicing languages as well as some psychological support via a videoconferencing tool However, we also identify that ERS cannot create an environment for socialization and social learning compared to the usual SALC in which students gather and socialize with others freely while developing their language and communication abilities

中文翻译：

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自助访问学习中心的紧急远程支持：成功与局限

2020年的COVID-19大流行影响了日本的高等教育机构的许多方面，还要求大学的许多自学式学习中心（SALC）更改其操作和支持系统。本文介绍了立命馆亚太大学的SALC（ APU）在COVID-19大流行期间为学生提供了支持，并讨论了在线支持系统的成功要点和局限，在线支持系统的特征是紧急远程支持（ERS）。该研究分析了从五位日本同行顾问（PA）那里收集的调查和访谈数据SALC的工作我们发现SALC的ERS可以通过视频会议工具为学生提供足够的个人学习和练习语言的支持，以及一些心理支持。但是，我们还发现，与通常的SALC相比，ERS无法为社交和社会学习创造一个环境，在SALC中，学生在发展语言和沟通能力的同时可以自由地与他人聚会和社交