For the purpose of timely response to requests of any participant in the supply chain, as an integral part of every logistics system, warehouse can be found at any place in the supply chain, between suppliers and customers. In that sense, warehouse management involves the control and optimisation of the complex warehouse and distribution system. It might be said that warehousing and inventory management represent support to the production process and strive to complete coordination in relations with all functions, such as marketing, finance, human resources etc. Therefore, any disruption in coordination can cause serious problems throughout the whole business process. When there is a need for achieving operational efficiency and cost savings, warehouse management and warehouse operations are appropriate areas, in terms of achieving savings which will not jeopardize the quality of products and services. Especially, order-picking, as part of the warehousing process, is one of the most important activities when it is about providing savings. Order-picking process involves taking raw materials/products from a specific location in the warehouse, so as to respond to requirements of production and/or customers. It is estimated that the costs of order-picking participate with 55% in the total cost of warehousing. However, elimination of this activity can increase the level of dissatisfaction of partners in the supply chain, and, in that way, increase the cost of lost sales. In this regard, one should not consider elimination of orderpicking from the warehousing process as an option, but rather find a way to increase its efficiency. Due to their flexibility in the order-picking process, people cannot be fully replaced by machines and technologies. However, equipment of order-picking process by the adequate technology could increase efficiency of process and productivity of employees in the warehouse. In that sense, warehouse management system (WMS) is an information technology whose implementation has the aim to increase efficiency of processes performed in warehouse. Therefore, the aim of the paper is to emphasize the importance of implementing a warehouse management system for improving the order-picking process, as warehouse activity. In order to accomplish this aim, empirical research has been conducted. A random sample of companies specialized for performing distribution activities has been chosen. The authors of the paper have analysed which segment of order-picking process can achieve maximum benefits from implementation of this technology, but also whether there are any limitations in terms of implementation of WMS. Based on the statistical methods (descriptive statistics and cluster analyses), through the SPSS software package, the results presented in the paper indicate the segments of order-picking process which are mostly improved by implementing the WMS, as information technology.

中文翻译：

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通过实施仓库管理系统改善订单拣选流程

为了及时响应供应链中任何参与者的要求，作为每个物流系统的组成部分，可以在供应链中位于供应商和客户之间的任何位置找到仓库。从这个意义上讲，仓库管理涉及对复杂的仓库和分配系统的控制和优化。可以说，仓储和库存管理代表了对生产过程的支持，并努力在与所有职能（例如营销，财务，人力资源等）的关系中完成协调。因此，任何协调中断都可能在整个业务中造成严重问题。处理。当需要实现运营效率和节省成本时，仓库管理和仓库运营是适当的领域，在实现节省方面，不会损害产品和服务的质量。特别是，作为仓储过程的一部分，拣选订单是有关节省资金的最重要活动之一。订单拣选过程涉及从仓库中的特定位置提取原材料/产品，以响应生产和/或客户的需求。据估计，订单拣选的成本占仓储总成本的55％。但是，消除这种活动可能会增加合作伙伴在供应链中的不满意程度，从而增加销售损失的成本。在这方面，不应将消除从仓储流程中拣选订单作为一种选择，而应该寻找一种提高其效率的方法。由于他们在订单拣选过程中的灵活性，无法用机器和技术完全替代人员。但是，通过适当的技术进行订单拣选过程的设备可以提高过程效率和仓库中员工的生产率。从这个意义上讲，仓库管理系统（WMS）是一种信息技术，其实现旨在提高仓库中执行的流程的效率。因此，本文的目的是强调实施仓库管理系统以改善订单拣选过程（作为仓库活动）的重要性。为了实现这一目标，进行了实证研究。选择了专门从事分销活动的公司样本。本文的作者分析了订单拣选过程的哪个部分可以从实施该技术中获得最大收益，而且还分析了在WMS实施方面是否存在任何限制。基于统计方法（描述性统计和聚类分析），通过SPSS软件包，本文提供的结果表明了订单拣选过程的各个部分，这些部分大多通过将WMS作为信息技术来实现。