Abstract

The objective of the article is to develop a conceptual model that jointly examines the perception of doctors and patients regarding the quality of services provided by public and private hospitals in Rio de Janeiro. We interviewed 61 doctors and 40 inpatients; the results indicated that the gap in the perceived quality of health services, according to the perception of doctors and patients, is a function of failures in the institution’s infrastructure, in the relationship between doctors and patients, and in the access to services. Such gaps may impair the outcome of care delivered to patients.

中文翻译：

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从医生和患者的角度感知医院服务质量：一个综合模型

摘要

本文的目的是开发一个概念模型，共同检查医生和患者对里约热内卢公立和私立医院提供的服务质量的看法。我们采访了 61 名医生和 40 名住院病人；结果表明，根据医生和患者的看法，医疗服务质量感知的差距是机构基础设施、医患关系和服务获取方面的失败的函数。这种差距可能会损害提供给患者的护理结果。