Abstract This is the second part of a two-part article detailing how Northeastern State University migrated from ILLiad to Tipasa in 2019. This article will detail the actual migration process and the challenges involved as well as the acclimation afterwards and lessons learned. While the transition itself was not without hurdles, the department was able to navigate the transition relatively smoothly due to preparation, communication, and excellent leadership. Finally, the authors will compare usage statistics from previous academic semesters to assess patron use of the new system. The authors have also included results from a short patron experience survey from January 2020 assessing patron perspectives with Tipasa and ILLiad, comparing the two when possible.

中文翻译：

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旅程的终点​​：通过顾客体验评估对蒂帕萨迁移的回顾性分析

摘要 这是一篇由两部分组成的文章的第二部分，详细介绍了东北州立大学如何在 2019 年从 ILLiad 迁移到 Tipasa。本文将详细介绍实际迁移过程和所涉及的挑战，以及之后的适应和经验教训。虽然过渡本身并非没有障碍，但由于准备、沟通和出色的领导，该部门能够相对顺利地完成过渡。最后，作者将比较之前学术学期的使用统计数据，以评估顾客对新系统的使用情况。作者还包括了 2020 年 1 月的一项简短顾客体验调查的结果，该调查评估了 Tipasa 和 ILLiad 的顾客观点，并在可能的情况下对两者进行了比较。