This paper aims to analyze the influence of organizational learning (OL) and service innovation (SI) on organizational performance of knowledge-intensive business services (KIBS) and examine the mediating role of SI.,Hypotheses were tested using the theoretical OL model of knowledge acquisition, distribution, interpretation and organizational memory (Huber, 1991; Lopez, Peon, & Ordas, 2005; Jimenez-Jimenez & Sanz-Valle, 2011), using structural equation modeling partial least squares analysis of a survey data set of Brazilian architectural firms.,Findings suggest that OL is significantly linked to SI and so is SI to organizational performance. However, neither the direct relationship between OL and organizational performance could be verified, nor the mediating effect of SI.,These results can offer KIBS managers insights that suggest that OL alone does not guarantee a significant impact in organizational performance, but it is a starting point for achieving SIs, that lead to performance improvement and competitive advantages.,This paper contributes to the knowledge production in the following ways: to the understanding of the relationship between OL and SI and its effect on organizational performance, traditionally overlooked in the literature; to the study of SIs, considering the importance of the service sector; and to the study of innovation processes in architectural firms, a sector traditionally understudied, because of the focus on large construction firms.

中文翻译：

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学习和服务创新对绩效的影响

本文旨在分析组织学习（OL）和服务创新（SI）对知识密集型业务服务（KIBS）的组织绩效的影响，并检验SI的中介作用。使用理论OL知识模型对假设进行检验收购，分配，解释和组织记忆（Huber，1991； Lopez，Peon，＆Ordas，2005； Jimenez-Jimenez和Sanz-Valle，2011），使用结构方程模型对巴西建筑公司的调查数据集进行偏最小二乘分析研究发现，OL与SI密切相关，SI与组织绩效也是如此。但是，既无法验证OL与组织绩效之间的直接关系，也无法验证SI的中介作用。这些结果可以为KIBS经理提供洞察力，表明仅靠OL并不能保证对组织绩效的重大影响，但这是实现SI的起点，从而可以提高绩效和竞争优势。通过以下方式：了解传统上在文献中忽略的OL和SI之间的关系及其对组织绩效的影响；考虑到服务业的重要性，对SI进行研究；对于建筑公司的创新过程的研究，由于专注于大型建筑公司，传统上该领域未被充分研究。本文通过以下方式为知识生产做出了贡献：理解传统上在文献中忽略的OL和SI之间的关系及其对组织绩效的影响。考虑到服务业的重要性，对SI进行研究；对于建筑公司的创新过程的研究，由于专注于大型建筑公司，传统上该领域未被充分研究。本文通过以下方式为知识生产做出了贡献：理解传统上在文献中忽略的OL和SI之间的关系及其对组织绩效的影响。考虑到服务业的重要性，对SI进行研究；对于建筑公司的创新过程的研究，由于专注于大型建筑公司，传统上该领域未被充分研究。