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“But I just want a book!” Is your discovery layer meeting your users’ needs?
Journal of Web Librarianship Pub Date : 2018-10-02 , DOI: 10.1080/19322909.2018.1518183
Christine Rigda 1 , Margaret Hoogland 1 , Jessica Morales 2
Affiliation  

Abstract In January 2016, the University of Toledo Libraries implemented EBSCO Discovery Services (EDS) as its discovery layer. Administrators questioned whether users were able to find consortial material in the EDS, so they assembled a task force to conduct a pilot usability test. The task force gathered demographic data and recorded the screens of 25 students answering six task questions. Results showed participants could easily find most items except books, and for tasks that were open-ended, many students continued searching even though they found relevant material. To determine why participants could not find books, the task force consulted with EBSCO and discovered a configuration problem that was easily resolved by editing a mapping table and adding a custom limiter for print books. The searching issue was more difficult to determine, and the task force suggests a lack of library instruction may be at least partly to blame. Libraries invest significant resources in discovery layers. If users have difficulty using them or finding relevant material for their assignments, libraries need to address that issue and instruction is one solution. This pilot study reports on what the University Libraries did to make the EDS more usable for its users.

中文翻译:

“但我只想要一本书!” 您的发现层是否满足用户的需求?

摘要 2016 年 1 月,托莱多大学图书馆实施了 EBSCO 发现服务 (EDS) 作为其发现层。管理员质疑用户是否能够在 EDS 中找到联盟材料,因此他们组建了一个工作组来进行试点可用性测试。工作组收集了人口统计数据并记录了 25 名学生回答六个任务问题的屏幕。结果显示,参与者可以轻松找到除书籍之外的大多数物品,对于开放式任务,许多学生即使找到了相关材料,也继续搜索。为了确定参与者找不到书籍的原因,工作组咨询了 EBSCO 并发现了一个配置问题,通过编辑映射表和添加印刷书籍的自定义限制器可以轻松解决该问题。搜索问题更难确定,工作组表示,缺乏图书馆指导可能至少是部分原因。图书馆在发现层投入了大量资源。如果用户难以使用它们或为他们的作业找到相关材料,图书馆需要解决这个问题,而指导是一种解决方案。这项试点研究报告了大学图书馆为使 EDS 对其用户更可用所做的工作。
更新日期:2018-10-02
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