Goal: Knowledge Management (KM) has been increasingly used by organizations to help innovation and gain competitive advantage; however, the implementation of KM may turn in bad results, because of functional isolation. In contrast, Business Process Management (BPM) is an approach that removes functional isolation, establishing end-to-end processes perspective through cycle promotion and usage of management techniques. Therefore, the aim is to understand how the techniques used to promote BPM contribute to KM. Design/ Methodology/ Approach: In step 1, a systematic review of the literature was carried out on the scientific bases, trying to understand how the literature dealt with the relationship between BPM and KM techniques in the last 10 years. In step 2, there was a project to promote BPM in a public hospital. Stage 3 sought to understand the leaders' perceptions about the possible contributions of BPM techniques to KM. Results: BPM acts promoting participation and sharing (social aspects); collecting information about the organization and identifies problems (cognitive aspects); allowing decision making to solve problems (strategic aspects); explaining tacit information, organizing and compiling explicit information (technological aspects) in order to enable changes in systems. Limitations of the investigation: Single case study. Practical implications: BPM project collaborates to expand the diversity of information sources, opens the organization to external knowledge, with external consultant’s participation, also it provides communication expanding between areas, thus, improving customer service. Originality/ Value: This work contributes to show a valuable combination of techniques and how each one contributes to an essential resource as knowledge.

中文翻译：

---

业务流程管理促进技术对知识管理的贡献：经验证据

目标：组织越来越多地使用知识管理（KM）来帮助创新和获得竞争优势；但是，由于功能隔离，实施KM可能会导致不良结果。相反，业务流程管理（BPM）是一种消除功能隔离的方法，它通过周期提升和管理技术的使用来建立端到端流程的观点。因此，目的是了解用于促进BPM的技术如何促进KM。设计/方法/方法：在第1步中，以科学为基础对文献进行了系统的回顾，试图了解过去10年中文献如何处理BPM和KM技术之间的关系。在第2步中，有一个在公立医院推广BPM的项目。第三阶段试图了解领导者对BPM技术可能对知识管理的贡献的看法。结果：BPM促进参与和共享的行为（社会方面）；收集有关组织的信息并识别问题（认知方面）；允许决策解决问题（战略方面）；解释隐性信息，组织和汇编显式信息（技术方面），以实现系统的更改。研究的局限性：单例研究。实际意义：BPM项目进行协作以扩展信息源的多样性，在外部顾问的参与下使组织对外部知识开放，还提供区域之间扩展的沟通，从而改善客户服务。创意/价值：