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The package redelivery problem, convenience store solution, and the delivery desert: Case study in Aoba Ward, Yokohama
Journal of Urban Management Pub Date : 2019-12-01 , DOI: 10.1016/j.jum.2019.08.001
Shun Nakayama , Wanglin Yan

Abstract The redelivery problem occurs when a delivery service cannot deliver an item to the recipient on the first attempt, requiring one or more additional attempts. There are impacts on profit, efficiency, convenience, traffic, and the environment. In recent years, the redelivery problem in Japan has been aggravated by the growth of e-commerce, which increases delivery volumes. As a solution, many convenience stores offer courier package pickup services, but the actual net benefits are uncertain. In this industry, store locations are chosen based on profitability and subject to laws and regulations. This study developed a model to assess the accessibility of convenience stores and their possible contribution to solve the redelivery problem. We defined a “delivery desert” as area where a resident cannot access the nearest convenience store package pickup service within walking distance, and developed a model that considers physical load relative to customer age and topographic slope. We then conducted a case study in a suburban neighborhood in the Tokyo Metropolitan Area and showed that (1) about 65% of residents in the study area live in a delivery desert, (2) regulations that restrict the location of convenience stores have a very small impact on our results, and (3) the percentage of people living in a delivery desert is low for the age groups targeted by convenience stores. These findings could serve as a reference in policy discussions for solving the redelivery problem.

中文翻译:

包裹再投递问题、便利店解决方案和投递沙漠:以横滨青叶区为例

摘要 当递送服务在第一次尝试时无法将物品递送给收件人时,会出现重新递送问题,需要一次或多次额外尝试。对利润、效率、便利性、交通和环境都有影响。近年来,日本的再投递问题因电子商务的发展而加剧,从而增加了投递量。作为解决方案,许多便利店提供快递包裹取件服务,但实际净收益不确定。在这个行业中,门店选址是基于盈利能力并受法律法规约束的。本研究开发了一个模型来评估便利店的可达性及其对解决再交付问题的可能贡献。我们将“送货沙漠”定义为居民无法在步行距离内获得最近的便利店包裹取件服务的区域,并开发了一个模型,该模型考虑了与客户年龄和地形坡度相关的物理负荷。然后我们在东京都区的郊区进行了案例研究,结果表明 (1) 研究区约 65% 的居民生活在送货沙漠中,(2) 限制便利店选址的法规对对我们的结果影响很小,并且 (3) 对于便利店所针对的年龄组,生活在送货沙漠中的人的比例很低。这些发现可以作为解决再交付问题的政策讨论的参考。并开发了一个模型,该模型考虑了与客户年龄和地形坡度相关的物理负载。然后,我们在东京都区的郊区进行了案例研究,结果表明:(1)研究区约 65% 的居民生活在送货沙漠中,(2)限制便利店选址的法规对对我们的结果影响很小,并且 (3) 对于便利店所针对的年龄组,生活在送货沙漠中的人的比例很低。这些发现可以作为解决再交付问题的政策讨论的参考。并开发了一个模型,该模型考虑了与客户年龄和地形坡度相关的物理负载。然后,我们在东京都区的郊区进行了案例研究,结果表明:(1)研究区约 65% 的居民生活在送货沙漠中,(2)限制便利店选址的法规对对我们的结果影响很小,并且 (3) 对于便利店所针对的年龄组,生活在送货沙漠中的人的比例很低。这些发现可以作为解决再交付问题的政策讨论的参考。(2) 限制便利店选址的法规对我们的结果影响很小,以及 (3) 对于便利店针对的年龄段,居住在送货沙漠的人口比例较低。这些发现可以作为解决再交付问题的政策讨论的参考。(2) 限制便利店选址的法规对我们的结果影响很小,以及 (3) 对于便利店针对的年龄段,居住在送货沙漠的人口比例较低。这些发现可以作为解决再交付问题的政策讨论的参考。
更新日期:2019-12-01
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