ABSTRACT This paper uses action learning as a basis for producing research data that help explore the relationship between learning and listening in public organizations. The regional government of Gipuzkoa in northern Spain is engaged in a sustained effort to change the way it interacts with and interprets the future needs of society. Based on grounded theory and on a review of key concepts about critical action learning, a reflexive analysis of the implementation of the methodology of action learning with policy makers was conducted. The paper explores the learning journey participants undertake when implementing a governmental programme of citizen engagement, and shows that a space for criticality resulted in participants learning to listen to each other, and consequently to society, in ways which had previously been beyond reach. The paper concludes by discussing the learning implications for listening to society.

中文翻译：

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公共领导者如何向社会学习？行动学习者的反思性分析

摘要 本文以行动学习为基础，生成有助于探索公共组织中学习与倾听之间关系的研究数据。西班牙北部吉普斯夸地区政府一直致力于改变其与社会互动和解释未来社会需求的方式。基于扎根理论和对关键行动学习关键概念的回顾，与决策者一起对行动学习方法的实施进行了反思性分析。该论文探讨了参与者在实施公民参与的政府计划时所进行的学习之旅，并表明批判性空间使参与者学会以以前无法企及的方式相互倾听，从而学习倾听社会。