ABSTRACT

Ethical concerns in the hospitality industry have become challenging and critical. This study investigated perceptions of ethical issues in practitioners and students to identify gaps in the perceptions. A self-administered questionnaire and 1,009 surveys were completed for data analysis. The findings of this study indicated that participants generally agreed on ethical issues. Ethical issues under “personal behavior” and “customer equity” must be emphasized repeatedly. Gaps in perceptions of ethical issues between practitioners and students were found. Agreement on ethical items under the “manager leadership” factor was lower in practitioners, whereas ethical items under “personal behavior” and “customer equity” were lower in students. Implications for the academia would be emphasizing ethical issues such as ways to handle bribes or tips and providing timely and correct information to customers. For industrial practitioners, focusing on workload allocation and verbal communication is suggested.

摘要

餐饮业中的道德问题变得越来越具有挑战性和至关重要性。这项研究调查了从业人员和学生对道德问题的看法，以找出看法上的差距。完成了一份自我管理的调查问卷和1,009个调查以进行数据分析。这项研究的结果表明，参与者普遍同意道德问题。必须反复强调“个人行为”和“客户权益”下的道德问题。发现在从业人员和学生之间对道德问题的理解方面存在差距。从业人员对“管理者领导”因素下的道德项目的认同程度较低，而在“个人行为”和“客户权益”下对道德项目的共识程度较低。对学术界的影响将是强调道德问题，例如处理贿赂或小费的方式以及向客户提供及时正确的信息。对于工业从业者，建议着重工作量分配和口头交流。