Journal of Hospitality & Tourism Education Pub Date : 2020-07-27 , DOI: 10.1080/10963758.2020.1791140 Edmund Goh 1 , Hyun Jeong Kim 2
ABSTRACT
This paper examines the relationship between emotional intelligence (EI) and academic performance among hospitality Master students. Using data on 60 hospitality Master students from an Australian University, EI scores, measured using the Trait Emotional Intelligence scale are regressed against self-reported grade point average (GPA) scores. The regression is significant, underlining that EI indeed plays an important role in academic performance. The four components of the Trait EI scale, namely Well-being, Self-control, Emotionality, and Sociability were distinguished, and each component was modeled as an independent driver of the GPA score. Of the four components, Emotionality was significant implying that hospitality Master students’ ability to perceive and express emotions and use them to develop and maintain relationships is a critical predictor of GPA.
中文翻译:
情商作为酒店高等教育学业表现的预测指标
摘要
本文研究了款待硕士生的情绪智力(EI)与学业成绩之间的关系。使用来自澳大利亚大学的60名好客研究生的数据,使用特质情绪智力量表测量的EI得分与自我报告的平均绩点(GPA)得分进行回归。回归显着,表明EI实际上在学习成绩中起着重要作用。特质EI量表的四个要素,即幸福感,自我控制力,情感性和社交能力被区分出来,并且每个要素都被建模为GPA得分的独立驱动力。在这四个组成部分中,