ABSTRACT

The aim of the current study was to explore the job satisfaction construct among female social workers in the context of being subjected to client violence. For this purpose, the contribution of select work-related factors (length of work experience and pay), psychological factors (burnout and self-efficacy), and factors related to violence (fear of verbal and of physical violence) to explaining job satisfaction was examined among female social workers who had been subjected to client violence and those who had never been subjected to client violence. Structured questionnaires were administered to 573 female social workers. Among social workers not subjected to client violence, pay and fear of physical violence were related to job satisfaction. Among social workers subjected to client violence, however, job satisfaction was associated with self-efficacy and fear of verbal violence. Burnout contributed the most to explaining job satisfaction among all social workers.

摘要

当前研究的目的是探索在遭受客户暴力的背景下女性社会工作者中的工作满意度构建。为此，选择的与工作相关的因素（工作时间和薪资的长度），心理因素（倦怠和自我效能感）以及与暴力相关的因素（对口头和身体暴力的恐惧）对解释工作满意度的贡献是对遭受过客户暴力的女性社会工作者和从未遭受过客户暴力的女性社会工作者进行了调查。对573名女性社会工作者进行了结构化问卷调查。在没有遭受服务对象暴力的社会工作者中，薪酬和对身体暴力的恐惧与工作满意度有关。但是，在遭受客户暴力的社会工作者中，工作满意度与自我效能感和对口头暴力的恐惧有关。倦怠在解释所有社会工作者的工作满意度中贡献最大。