Purpose

The purpose of this study is to develop an in-depth understanding of the overall process of facilitating co-creation of e-government services, focusing on the government's role in fostering citizen engagement.

Design/methodology/approach

This study conducted a meta-synthesis of qualitative case studies encompassing analyses on a case-specific level followed by syntheses on a cross-study level.

Findings

Through meta-synthesis, the study developed an integrated framework, the process theory view of enabling co-creation of e-government services, illustrating how co-creation could be initiated and facilitated by the government.

Research limitations/implications

By providing critical insights into co-creation steps, the process theory view offers a holistic theoretical understanding of enabling co-creation by identifying factors driving and motivating governments to initiate co-creation activities, interpreting the prerequisites for co-creation and the importance of impact assessment.

Practical implications

This study offers important implications for public authorities, administrators and policymakers by helping them enhance their knowledge base on the co-creation process to facilitate a higher level of collaboration between citizens and government for effective and efficient public service delivery through e-government.

Originality/value

While it is widely acknowledged that citizen engagement is crucial for improving and transforming the development and delivery of e-government services, it is equally recognized as a challenging and complex task. Through a meta-synthesis of qualitative case studies, this study is one of the first to develop a process theory view for offering a holistic understanding and crucial insights for addressing the concerns over the co-creation of e-government services.

中文翻译：

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公民参与共创电子政务服务：从元综合方法看过程理论

目的

本研究的目的是深入了解促进共创电子政务服务的整个过程，重点关注政府在促进公民参与方面的作用。

设计/方法/方法

本研究对定性案例研究进行了元综合，包括在特定案例水平上的分析，然后在交叉研究水平上进行综合。

发现

通过元综合，该研究开发了一个综合框架，即支持共创电子政务服务的过程理论观点，说明了政府如何发起和促进共创。

研究限制/影响

通过提供对共同创造步骤的批判性见解，过程理论观点通过识别推动和激励政府发起共同创造活动的因素，解释共同创造的先决条件和影响的重要性，提供了对促进共同创造的整体理论理解评估。

实际影响

本研究通过帮助公共当局、行政人员和政策制定者增强他们在共同创造过程中的知识基础，促进公民和政府之间更高水平的合作，从而通过电子政务提供有效和高效的公共服务，为他们提供了重要的影响。

原创性/价值

虽然人们普遍承认公民参与对于改进和转变电子政务服务的开发和交付至关重要，但它同样被认为是一项具有挑战性和复杂性的任务。通过对定性案例研究的元综合，本研究是最早开发过程理论观点的研究之一，该研究提供整体理解和重要见解，以解决对共同创建电子政务服务的担忧。