Public Performance & Management Review ( IF 2.806 ) Pub Date : 2021-02-03 , DOI: 10.1080/15309576.2021.1879883 Tendai Makasi 1 , Mary Tate 2 , Kevin C. Desouza 1, 3 , Alireza Nili 1
Abstract
Cognitive Computing Systems (CCSs) are increasing in prominence in the public sector. This paper develops a framework drawing on public value and information technology service management literature to guide the management of CCSs in the public sector. We draw on academic literature, gray literature, legislation and government reports, and examples on CCS initiatives in the public sector to develop insights for research and practice. We then outline the themes and present the insights in the form of guiding principles and specific (detailed) recommendations. These include guiding principles and recommendations for establishing legitimacy, understanding the required capabilities, executing capabilities, creating and measuring public value.
中文翻译:
管理公共部门认知计算系统的基于价值的指导原则
摘要
认知计算系统 (CCS) 在公共部门中的地位日益突出。本文利用公共价值和信息技术服务管理文献开发了一个框架,以指导公共部门的 CCS 管理。我们利用学术文献、灰色文献、立法和政府报告,以及公共部门 CCS 举措的例子,为研究和实践提供见解。然后,我们概述主题并以指导原则和具体(详细)建议的形式呈现见解。其中包括建立合法性、理解所需能力、执行能力、创造和衡量公共价值的指导原则和建议。