ABSTRACT

The aim of this qualitative study was to investigate why and how informal information such as rumours gains relevance for managers in relation to their workplace situations. The results demonstrated rumours not only played a role as a supplement to formal information in this study; the relationship between rumours and formal information was shown to be a relatively dynamic, complex interaction in which the various sources of information were feeding each other. Without using this informal information, it was difficult for the managers in this study to gain insight into how they should act, and to act timely. Confidence in their leadership can be harmed if managers do not listen to informal information, and that negative effects on leadership can occur when rumours switch to gossip. We concluded, from a process view on rumours, that the ability of managers to include informal information in their daily work can create trust.

摘要

这项定性研究的目的是调查谣言等非正式信息为何以及如何与管理人员的工作环境相关。结果表明，谣言不仅在本研究中起到了补充正式信息的作用；谣言和正式信息之间的关系被证明是一种相对动态、复杂的相互作用，其中各种信息来源相互补充。如果不使用这些非正式信息，本研究中的管理人员很难深入了解他们应该如何行动并及时采取行动。如果管理者不听取非正式信息，他们对领导的信心就会受到损害，而当谣言变成八卦时，就会对领导产生负面影响。我们得出结论，从谣言的过程来看，