ABSTRACT

Communicating hospitality and tourism research has been at the core of the journal aim since the early start in 2001. The aim of the current paper is to provide an overview of the first 20 years of hospitality research in Scandinavian Journal of Hospitality and Tourism, to draw some lines to international hospitality research, and to propose a future research agenda. The review provides a brief account of the main themes addressed in Nordic hospitality research including (1) hospitality as a concept and practice, (2) business strategy, (3) hospitality operations, (4) service encounters as performative work, (5) human resource management, and (6) labour market perspectives. Potential research avenues are outlined.

摘要

自2001年初以来，沟通酒店和旅游业研究一直是该杂志目标的核心。本论文的目的是概述《斯堪的纳维亚酒店与旅游业期刊》的前20年研究概况，以期进行国际酒店研究的一些路线，并提出未来的研究议程。这篇评论简要介绍了北欧款待研究中涉及的主要主题，包括（1）款待作为一种概念和实践，（2）业务战略，（3）款待业务，（4）服务经历作为表演工作，（5）人力资源管理，以及（6）劳动力市场观点。概述了潜在的研究途径。