This article will explore usage patterns and perceptions of online learning support among university students. As higher education expands to include increasingly diverse student cohorts, alternative online-supported learning services have gained attention as a mechanism to support student success. However, there is a paucity of research regarding student perceptions and usage patterns for online support and the impact of these services on students’ learning experiences. To address this gap, this study explored student usage patterns and perceptions of impact of students enrolled in a large research-intensive university in Australia, using data collected through the third-party provider and a supplementary student survey from July 2018–June 2019. Overall, 90.4% of students considered their interaction with the service to be positive, with 81% reporting that the service assisted their learning. While the service is not aimed at replacing face-to-face tutoring of academic skills support, this study suggests that online-supported learning services may provide an increasingly relevant and useful service to students and supplement face-to-face offerings.

中文翻译：

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调查针对不同学生的第三方在线学习支持服务的使用和认知

本文将探讨大学生在线学习支持的使用模式和看法。随着高等教育的扩展，包括越来越多的学生群体，在线支持的替代学习服务已成为关注学生成功的一种机制。但是，关于学生对在线支持的看法和使用模式以及这些服务对学生学习体验的影响的研究很少。为了解决这一差距，本研究使用了通过第三方提供商收集的数据以及从2018年7月至2019年6月进行的补充学生调查，探讨了学生使用模式以及对进入澳大利亚大型研究型大学的学生的影响的看法。 ，90.4％的学生认为他们与服务的互动是积极的，81％的人表示该服务有助于他们的学习。尽管该服务的目的不是取代学术技能支持的面对面辅导，但本研究表明，在线支持的学习服务可能会为学生提供越来越相关和有用的服务，并补充面对面的服务。