Job satisfaction and Service quality are very important concepts that organizations must understand it in order to remain competitive and hence grow. It is very important for organizations to know how to measure these constructs in order to better understand their employees and customers. This study aims to highlight the job satisfaction and service quality. Also, identify the relationship between them in context of public sector - Syrian General Establishment for Insurance as a model. This study applied on a sample of (226) employees and (226) customers. The findings showed negative gaps between expect service and received service in all dimensions of quality and there is no significant correlation between job satisfaction and service quality of Syrian General Establishment for Insurance. In this context, this study is able to help public organization identify important areas for improvement.

中文翻译：

---

工作满意度对公共服务质量的影响：来自叙利亚的证据

工作满意度和服务质量是非常重要的概念，组织必须了解它才能保持竞争力并因此发展。对于组织而言，了解如何衡量这些结构以更好地了解其员工和客户非常重要。本研究旨在突出工作满意度和服务质量。此外，在公共部门的背景下确定它们之间的关系 - 作为模型的叙利亚保险总公司。这项研究适用于 (226) 名员工和 (226) 名客户的样本。调查结果显示，在质量的各个方面，期望服务和接受服务之间存在负差距，并且叙利亚保险总机构的工作满意度与服务质量之间没有显着相关性。在这种情况下，