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Knowledge management in the public sector – the case of Serbian local government
Serbian Journal of Management Pub Date : 2018-01-01 , DOI: 10.5937/sjm13-15037
Zorica Mitrović , Vladimir Obradović , Milija Suknović

Knowledge has become an increasingly important determinant of competitiveness for the local governments. The purpose of this paper was to explore the existence of knowledge management (KM) in Serbian local government (LG) and to identify and analyzes processes and infrastructure that supports KM practices. The paper consists of two parts; the first part covers comprehensive literature review that summarizes the existing research done on the subject of knowledge management in public sector in order to put research in context and to highlight the contribution of this paper to the existing body of knowledge. The second part consists of empirical research conducted to get a preview of the current state of the KM practice in Serbian local government. There were several important findings regarding KM practices in Serbian LGs identified in the study, i.e., public servants have a positive attitude toward KM concept; KM activities are mostly technology supported; KM is perceived as a management priority; there is not any formal attribution of responsibility for knowledge practice to executive staff, human resource unit or IT unit, neither any mention of knowledge capacity development in strategies or plans of LGs. Finally, the results of this research study provide valuable guidance for future research for both academics and practitioners.

中文翻译:

公共部门的知识管理——塞尔维亚地方政府的案例

知识已成为地方政府竞争力的一个日益重要的决定因素。本文的目的是探索塞尔维亚地方政府 (LG) 中知识管理 (KM) 的存在,并确定和分析支持知识管理实践的流程和基础设施。论文由两部分组成;第一部分涵盖全面的文献综述,总结了关于公共部门知识管理主题的现有研究,以便将研究置于背景中并突出本文对现有知识体系的贡献。第二部分由实证研究组成,旨在预览塞尔维亚地方政府 KM 实践的现状。在研究中确定了关于塞尔维亚 LG 的知识管理实践的几个重要发现,即。e. 公务员对知识管理理念持积极态度;知识管理活动主要是技术支持的;知识管理被视为管理优先事项;没有将知识实践的责任正式归属于执行人员、人力资源部门或 IT 部门,也没有在 LG 的战略或计划中提及知识能力发展。最后,本研究的结果为学术界和从业者未来的研究提供了宝贵的指导。
更新日期:2018-01-01
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