Abstract Background and purpose: The importance of soft-skills that managers can use to promote job satisfaction of employees is well known. Previous research has shown several different ways how managers can influence job satisfaction of employees, mostly in the form of external factors. Very little research is available on internal factors. This led us to the following research question: How managers’ competencies influence job satisfaction of employees? Design/Methodology/Approach: We have performed a pencil-paper survey among employees in the hotel industry sector. The questionnaire asked respondents to evaluate the competencies of their supervisors; later, we asked respondents to evaluate what influences their job satisfaction, and, in the final part, we collected some demographical data. Results: The results show a weak, but still detectable, positive correlation between the competencies of managers and job satisfaction of employees in the factor that we have labelled “work itself”. We have not found any correlation between the competencies of managers and job satisfaction of employees with regard to working conditions or possibilities of career development. Conclusion: The competency of managers has an influence on job satisfaction of employees with regard to work itself. Although correlations that we have found are weak, they do exist, and have to be taken into account when it comes to discussing job satisfaction of employees. Managers who understand this core competency and promote it onwards to their employees will influence the job satisfaction of employees through this competency.

中文翻译：

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管理者能力对酒店业员工工作满意度的影响

摘要背景和目的：管理人员可以使用软技能来提高员工的工作满意度的重要性是众所周知的。先前的研究显示了经理如何影响员工的工作满意度的几种不同方式，主要是外部因素的形式。关于内部因素的研究很少。这导致我们提出以下研究问题：经理的能力如何影响员工的工作满意度？设计/方法/方法：我们对酒店行业的员工进行了铅笔调查。问卷要求受访者评估其主管的能力；后来，我们要求受访者评估哪些因素会影响他们的工作满意度，最后，我们收集了一些人口统计数据。结果：结果显示微弱但仍可检测到 在我们标记为“工作本身”的因素中，管理人员的能力与员工的工作满意度之间呈正相关。在工作条件或职业发展的可能性方面，我们没有发现管理人员的能力与员工的工作满意度之间的任何关联。结论：经理的能力对员工的工作满意度有影响。尽管我们发现的相关性很弱，但它们确实存在，在讨论员工的工作满意度时必须将它们考虑在内。经理了解这种核心能力并将其提升给员工，将通过这种能力影响员工的工作满意度。