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Quality Management Evolution from the Past to Present: Challenges for Tomorrow
Organizacija Pub Date : 2019-08-01 , DOI: 10.2478/orga-2019-0011
Syaiful Rizal Hamid 1, 2 , Saifuddin Isa 2 , Boon Cheong Chew 2 , Abdullah Altun 3
Affiliation  

Abstract Background and purpose: The quality management field has been studied for more than 100 years dating back to the early 1900s when Fredrick W. Taylor is known as the father of Scientific Management, stressed the importance of quality inspection. This paper describes how quality management field has developed and evolved to date, particularly by tracking its focus over time. Design/Methodology/Approach: A systematic approach to literature review was adapted in this research. Identifying the gurus and the scholars in this field makes it possible for the researchers to review their works, which are, mainly, in the form of books and journal articles. Process in getting literature review that has been conducted include quality management in general, as well as ‘evolution of quality management’ and ‘development of quality management’ respectively in capturing the field of quality management and thus, illustrating how the quality management field has evolved over the time. Results: It appears that quality management literature have evolved through time, and as they evolved, the principles, systems, tools and techniques have changed. As a result of the study, this paper also provides the synthesis of quality management literature over time according to the key focus and gives a new perspective for the further research. Conclusions: The historical review allows the researchers to establish the pattern of quality – the ‘focus, principles, systems, and tools and techniques’ over time. Our observations have confirmed that as the focus has changed, the principles have also changed and as the principles have changed, the systems, tools and techniques also have changed in quality management field.

中文翻译:

质量管理从过去到现在的演变:明天的挑战

摘要背景与目的:自1900年代早期Fredrick W. Taylor被称为科学管理之父,就对质量管理领域进行了100多年的研究,他强调了质量检验的重要性。本文介绍了质量管理领域迄今为止的发展和演变情况,尤其是随着时间的推移跟踪其重点。设计/方法/方法:本研究采用了系统的文献综述方法。识别该领域的专家和学者将使研究人员可以回顾他们的作品,这些作品主要是书籍和期刊文章。进行文献复审的过程通常包括质量管理,以及“质量管理的演变”和“质量管理的发展”分别抓住了质量管理领域,从而说明了质量管理领域是如何随着时间发展的。结果:质量管理文献似乎随着时间的推移而发展,并且随着其发展,原理,系统,工具和技术也发生了变化。作为研究的结果,本文还根据重点提供了随时间变化的质量管理文献,并为进一步的研究提供了新的视角。结论:历史回顾允许研究人员建立质量模式-随着时间的流逝,“重点,原则,系统以及工具和技术”。我们的观察证实,随着重点的改变,
更新日期:2019-08-01
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