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A stigma power perspective on digital government service avoidance
Government Information Quarterly ( IF 8.490 ) Pub Date : 2021-01-30 , DOI: 10.1016/j.giq.2020.101545
Florian Pethig , Julia Kroenung , Markus Noeltner

The digital-by-default policy for government services implemented in many European countries can pose challenges to marginalized citizens, such as people with disabilities. Prior research on electronic inclusion and the digital divide has mainly considered technology-related concerns, such as Internet anxiety, preventing people with disabilities from using digital government services. Yet, these concerns may insufficiently account for the fact that people with disabilities may suspect that governments provide new services only to reduce costs and forgo the need for more meaningful social change. Therefore, we draw from stigma power theory to understand how perceptions of stereotyping and discrimination contribute to the avoidance of digital government services among people with disabilities. Our results indicate that overcoming underutilization of digital government services among people with disabilities requires a holistic approach by addressing technology-related as well as stigma-related concerns.



中文翻译:

关于避免数字政府服务的污名主义力量观点

数字由默认许多欧洲国家/地区实施的政府服务政策可能会对边缘化的公民(例如残疾人)构成挑战。先前关于电子包容性和数字鸿沟的研究主要考虑了与技术相关的问题,例如互联网焦虑症,阻止了残疾人使用数字政府服务。但是,这些担忧可能不足以说明残疾人可能怀疑政府提供新服务只是为了降低成本并放弃进行更有意义的社会变革的事实。因此,我们从柱头力量理论出发,了解对陈规定型观念和歧视的看法如何有助于避免残疾人使用数字政府服务。

更新日期:2021-03-25
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