Since municipalities are an essential part of urban management and are considered as the most important hub for offering urban services, they are expected to develop e-services rapidly and offer high-quality services to citizens. As the websites are the main infrastructure of e-services, therefore constant assessment of the websites assists to provide high-quality services. In this paper, a model was proposed for assessing the e-services websites of municipalities. Firstly, the most effective assessment indices and indicators were extracted from previous studies such as website design, responsiveness quality, security, content and information quality, citizen participation, trust, supporting and maintenance, services and usability including 73 indicators. The indices and indicators were assigned weight and raked using Analytical Hierarchy Process and PROMETHEE methods respectively. Owing to existed ambiguity in some of the extracted indices, fuzzy sets theory was applied to model existed uncertainty in the problem. Finally, the proposed model was used for evaluating the e-services websites of 10 Iranian metropolitan municipalities. Final results showed that Qom and Kermanshah cities received the highest and lowest readiness of e-services websites respectively.

由于市政当局是城市管理的重要组成部分，被认为是提供城市服务的最重要枢纽，因此，希望市政当局能够迅速发展电子服务，并为公民提供高质量的服务。由于网站是电子服务的主要基础架构，因此不断评估网站有助于提供高质量的服务。本文提出了一种评估城市电子服务网站的模型。首先，从以前的研究中提取出最有效的评估指标和指标，例如网站设计，响应质量，安全性，内容和信息质量，公民参与，信任，支持和维护，服务和可用性，其中包括73项指标。分别使用分析层次过程和PROMETHEE方法为指标和指标分配权重并进行倾斜。由于所提取的某些指标存在歧义，因此应用模糊集理论对问题中存在的不确定性进行建模。最后，将提出的模型用于评估伊朗10个大城市的电子服务网站。最终结果显示，库姆和克尔曼沙赫城市分别获得了最高和最低的电子服务网站准备率。