ABSTRACT Student dissatisfaction with assessment and feedback is a significant challenge for most UK Higher Education Institutions according to a key national survey. This paper explores the meaning, challenges and potential opportunities for enhancement in assessment and feedback within the authors' own institution as illustrative of approaches that can be taken elsewhere. Using a qualitative design, a review of assessment and feedback, which included an exploration of students' perceptions, was made in one College of the University. The findings highlighted variations in assessment and feedback practice across the College with dissatisfaction typically being due to misunderstanding or miscommunication between staff and students. Drawing on the review, we assert in this paper that students' dissatisfaction with assessment and feedback is not a 'tame' problem for which a straightforward solution exists. Instead, it is a 'wicked' problem that requires a complex approach with multiple interventions.

中文翻译：

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探索学生对高等教育评估和反馈不满意的“邪恶”问题

摘要根据一项重要的国家调查，学生对于评估和反馈的不满是大多数英国高等教育机构的重大挑战。本文探讨了作者自身机构内增强评估和反馈的意义，挑战和潜在机会，以说明可以在其他地方采用的方法。该大学的一所学院采用定性设计，对评估和反馈进行了回顾，其中包括对学生看法的探索。调查结果突显了整个学院在评估和反馈实践中的差异，不满通常是由于员工和学生之间的误解或沟通不畅所致。根据评论，我们在本文中断言学生的 对评估和反馈的不满意并不是一个简单的解决方案，而是一个“驯服”的问题。相反，这是一个“邪恶”的问题，需要采用多种干预措施的复杂方法。