Understanding hiring difficulties and the nature of hiring frictions that employers face is important for the promotion of economic growth and the individual success of both firms and workers. This study sheds light on this issue by presenting evidence from an original, nationally representative survey of information technology (IT) helpdesks that contains detailed measurements of skill requirements, organizational characteristics, and market structure. The results indicate that the incidence of persistent hiring difficulties is modest, and that measures of technology and technical skill demands are not associated with greater hiring problems. Organizational attributes and market structure are generally more predictive of hiring frictions than are skill requirements. Human resource practices, management strategy, and labor-market monopsony power all play key roles. These results cast doubt on simple stories about technology-driven hiring problems and point to the importance of examining a broader range of organizational and market factors when addressing workforce challenges.

了解雇主面临的雇用困难和雇用摩擦的性质对于促进经济增长以及公司和工人的个人成功至关重要。这项研究通过提供原始的，具有全国代表性的信息技术（IT）服务台调查的证据，阐明了此问题，该调查包含对技能要求，组织特征和市场结构的详细衡量。结果表明，持续的雇用困难发生的可能性很小，并且技术和技术技能需求的度量与更大的雇用问题无关。组织技能和市场结构通常比技能要求更能预测雇用摩擦。人力资源实践，管理策略，劳动力市场的垄断力量都起着关键作用。这些结果使人们对有关技术驱动的招聘问题的简单故事产生怀疑，并指出在解决劳动力挑战时，研究更广泛的组织和市场因素的重要性。