Abstract

Natural disasters affect people and their livelihoods daily in the world, posing a challenge to humanitarian organisations whose mandate is to ensure that disasters are responded to or mitigated through timely supply of relief aid. CARE Zimbabwe, one of the biggest humanitarian organisations operating in the Masvingo Province, faces difficulties in fulfilling its mandate. It takes the organisation a long time to start assisting those affected by disasters since its procurement, recruitment, and deployment processes are not streamlined. Gathering data from stakeholders, we conducted an in-depth case study to understand how these processes are currently working. We synthesised and analysed the data using process and quality management tools within a Lean Six Sigma framework, advancing recommendations on how CARE Zimbabwe could streamline these processes to improve its response time.

摘要

自然灾害每天都在影响着世界各地的人们及其生计，这对人道主义组织构成了挑战，这些组织的任务是确保通过及时提供救灾援助来应对或减轻灾害。CARE Zimbabwe 是在马斯温戈省开展活动的最大人道主义组织之一，在履行其职责时面临困难。该组织需要很长时间才能开始帮助受灾害影响的人，因为其采购、招聘和部署流程没有得到简化。从利益相关者那里收集数据，我们进行了深入的案例研究，以了解这些流程目前是如何运作的。我们使用精益六西格码框架内的流程和质量管理工具综合和分析数据，