This paper aims to present an innovative approach to design a Lean Service System in the India Post service industry using the Simulation method to reduce the system’s complexity. Using logic and systematic building blocks, simulation models have been developed from lean service elements using the arena software and verified in Siemens Tecnomatix plant simulation suite. Simulation is used to replicate the real model, guide the future production system, and determine the optimal parameter values. Simulation studies have been divided into two perspectives, “before LS” and “after LS” through Value Stream Mapping (VSM). It has been found that there is a 9.62 percent enhancement in delivering articles per person. A real case of postal service internal operational performance has been taken for the study. This study is the first to combine Value Stream Mapping - Simulation (VSM-Sim) to simulate and optimize the mailing service operations’ operational performance parameters.

本文旨在提出一种创新的方法，使用模拟方法来设计印度邮政服务行业的精益服务系统，以降低系统的复杂性。通过使用逻辑和系统构建块，使用竞技场软件从精益服务元素开发了仿真模型，并在Siemens Tecnomatix工厂仿真套件中进行了验证。仿真用于复制真实模型，指导未来的生产系统并确定最佳参数值。通过价值流映射（VSM），将模拟研究分为“ LS之前”和“ LS之后”两个视角。已经发现，每人交付文章的数量增加了9.62％。该研究采用了邮政内部运营绩效的真实案例。