The Henry Louis Gates Jr. arrest provides an illuminating case study to show how the omission of dispatch in police reform conversations limits our understanding of police officer action. Using conversation analysis, this article analyzes the 911 call and radio transmission from the Gates incident to dissect the function of the 911 call‐taker, and their impact on policing in the field. This analysis shines light on a previously overlooked call‐taker function—risk appraisal—and concretely shows how the call‐taker played a pivotal role in escalating the caller's uncertainty and, thus, primed the responding officer for a more aggressive encounter.

中文翻译：

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911呼叫者和呼叫者如何影响警察与公众的相遇：小亨利·路易斯·盖茨的案件

小亨利·路易斯·盖茨的逮捕提供了一个有启发性的案例研究，以显示警察改革对话中疏忽派遣如何限制了我们对警务人员行动的理解。本文使用对话分析，分析了来自盖茨事件的911呼叫和无线电传输，以剖析911呼叫接受者的功能及其对现场警务的影响。该分析揭示了以前被忽视的呼叫者功能（风险评估），并具体显示了呼叫者如何在提高呼叫者的不确定性方面发挥关键作用，从而为响应人员准备了更具攻击性的遭遇。