The global refugee crisis has posed severe challenges to social stability and sustainable development around the world. While the business sector is expected to shoulder social responsibility in crisis relief efforts, our initial assessment shows that refugee‐related corporate social responsibility (CSR) significantly diverged across the Global Fortune 500 corporations. To advance scholars and managers' understanding of this complex CSR issue, this study draws upon National Business System Theory to explore how country‐level factors influence the multinational corporations' CSR communication about the refugee issue. Specifically, the study focuses on the strategic cross‐sector alliances between corporations, NGOs, and IGOs. The analysis shows that in this controversial global crisis, the following factors of corporations' countries‐of‐origin can significantly affect the level of cross‐sector CSR alliances: democracy levels, economic inequality levels, and unemployment rates. Findings of this study provide practical guidelines that can help managers to anticipate societal expectations when dealing with controversial social issues in an international setting. Our findings could also assist policymakers, NGOs, and IGOs to better design strategies to mobilize the corporate resources.

中文翻译：

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全球难民危机中的跨部门联盟：一种制度理论方法

全球难民危机对全世界的社会稳定和可持续发展提出了严峻挑战。虽然预计商业部门将在减轻危机的工作中承担社会责任，但我们的初步评估显示，与难民相关的企业社会责任（CSR）在全球财富500强企业中存在很大差异。为了增进学者和管理者对这个复杂的企业社会责任问题的理解，本研究借鉴了国家商业系统理论，探讨了国家层面的因素如何影响跨国公司在难民问题上的企业社会责任沟通。具体而言，该研究着重于公司，非政府组织和政府间组织之间的战略性跨行业联盟。分析表明，在这场备受争议的全球危机中，企业的以下因素 起源国家可能会严重影响跨部门企业社会责任联盟的水平：民主水平，经济不平等水平和失业率。这项研究的结果提供了实用的指导方针，可以帮助管理人员在国际环境中处理有争议的社会问题时预期社会期望。我们的发现还可以帮助决策者，非政府组织和政府间组织制定更好的设计策略来调动公司资源。