COVID-19 has created unprecedented organisational challenges, yet no study has examined the impact on information search. A case study in a knowledge-intensive organisation was undertaken on 2.5 million search queries during the pandemic. A surge of unique users and COVID-19 search queries in March 2020 may equate to ‘peak uncertainty and activity’, demonstrating the importance of corporate search engines in times of crisis. Search volumes dropped 24% after lockdowns; an ‘L-shaped’ recovery may be a surrogate for business activity. COVID-19 search queries transitioned from awareness, to impact, strategy, response and ways of working that may influence future search design. Low click through rates imply some information needs were not met and searches on mental health increased. In extreme situations (i.e. a pandemic), companies may need to move faster, monitoring and exploiting their enterprise search logs in real time as these reflect uncertainty and anxiety that may exist in the enterprise.

COVID-19 给组织带来了前所未有的挑战，但尚无研究考察其对信息搜索的影响。在大流行期间对 250 万次搜索查询进行了知识密集型组织的案例研究。2020 年 3 月独特用户和 COVID-19 搜索查询的激增可能等同于“高峰不确定性和活动”，表明企业搜索引擎在危机时期的重要性。封锁后搜索量下降了 24%；“L 型”复苏可能是商业活动的替代指标。COVID-19 搜索查询从意识转变为可能影响未来搜索设计的影响、策略、响应和工作方式。低点击率意味着一些信息需求没有得到满足，并且对心理健康的搜索有所增加。在极端情况下（即大流行），